1st Line of Support – Self Service Video Site
This first level of support is ideal for end users who need a quick reminder on how to complete a task within SharePoint. Out SharePoint 1st Line Support site contains how to videos demonstrating to users how to use the different elements of SharePoint. Simply point users towards this site and they can then search the site to find the video they need, this will greatly reduce the amount of calls to your service desk. Users will also become more confident when using SharePoint as they can use these videos at their own pace and refer to them as frequently as they need.
SharePoint 1st Line Support is available only for SharePoint 2010 and will become available at the end of August 2010.