SharePoint Support from Solutions Developed
At Solutions Developed we like to support our customers through their entire SharePoint lifecycle, including offering ongoing SharePoint support packages. These can range from one-off SharePoint health checks, to on-site disaster recovery implementation. As we focus solely on SharePoint support you can feel safe in the knowledge that our advice is inline not just with Microsoft best practice but has also been tried and tested by our team of SharePoint support experts.
Our SharePoint support packages can be tailored to suit the different users within your organization, from end users to developers and server administrators. Reduce the burden on your IT support team by making use of our SharePoint support packages.
1st Line SharePoint Support – Self Service Video Site
This first level of SharePoint support is ideal for end users who need a quick reminder on how to complete a task within SharePoint. Out SharePoint 1st Line Support site contains how-to videos demonstrating how to use the different elements of SharePoint. Simply point users towards this site and they can then search the site to find the SharePoint support video they need, this will greatly reduce the amount of calls to your service desk. Users will also become more confident when using SharePoint as they can use these SharePoint support videos at their own pace and refer to them as frequently as they need.
SharePoint 1st Line Support is available only for SharePoint 2010 and will become available at the end of 2010. If you are interested in our SharePoint support site you can find out more about the 1st Line Support Site here.
2nd Line SharePoint Support – Email and Phone Support
Our second line of SharePoint support is in the form of email, this option is perfect for Super Users, developers, server administrators and IT managers who have more in-depth SharePoint support requirements. We answer every email within 24 hours of receiving them and aim to answer questions in one email. If needed we can follow up an email with a phone call if your SharePoint support query requires a more in depth analysis. SharePoint support is purchased by the hour, meaning you can choose the level of SharePoint support that suits your organization and budget.
3rd Line SharePoint Support – Remote Access
Sometimes a SharePoint support issue can come up that is too complex to be answered by a phone call or email and it is quicker for us to investigate ourselves. In this case we can access your server using remote access and we can solve the issue then and there. This level of SharePoint support is paid for at the same level as email and phone support, and can also be purchased in half hour blocks, making this a flexible way of buying SharePoint support.
Buying SharePoint Support from Solutions Developed
We have two methods of paying for SharePoint support, out 1st Line of Support product is paid for by an annual subscription, see the 1st Line Support page for more details.
For our 2nd and 3rd lines of SharePoint support these are paid by a top up method. Buying SharePoint support from Solutions Developed is easy, simply choose the amount of days or hours you would like for one year and prepay them. After each support session we will update you on your new support total. If your support time runs out you can top up your account at anytime. If at the end of the year you have any SharePoint support hours left they roll onto next year and can be used again.
Get in Touch
To find out more about our SharePoint support packages and how the can be tailored for your organization please get in touch and we will be more than happy to help.