+44 (0) 7739 870 670
Power Virtual Agents Development
After this course you will fully understand best practice for implementing Power Virtual Agents (Chatbots) as well as the costs. You will be able to integrate a Virtual Agent with Power AI and legacy desktop apps via Desktop workflow.
To find out more about our SharePoint and Office 365 services get in touch today. call +44 (0) 7739 870 670 or Email us at: contact@solutionsdeveloped.co.uk
Audience: Non technical
(Experience with MS O365 preferred)
During this session you will be introduced to the main features of Power Virtual Agents Development and hands on labs will be provided to you to gain experience of the tool.
Power Virtual Agents: Day 1
Introduction to Power Virtual Agents (PVA)
Issues Around Chatbots
Chatbot Use Cases
Determining Best Use Case for Chatbots
Integrating AI with Chatbot
Chatbot Building Options
Best Practice
Power Virtual Agents in Teams
Robotic Process Automation
Legacy Automation Issues
Integration Issues
Answering Questions for Enquiries with PVA
Power Virtual Agents: Day 2
Process Returns and Exchange Requests
Resolving a Complaint or Problem
Making a Purchase/Check Inventory/Make Recommendation/Track Shipping
Product Onboarding/Help Desk
Making a Reservation/Booking a Ticket to an Event
Manage Email Subscription Preferences
Paying a Bill/Processing a Claim
Finding a Qualified Person (e.g., Professional Services
Finding a Qualified Person (e.g., Professional Services
Triage for Healthcare/Crisis Communication
Customer Feedback/Quizzes, Surveys, and Competitions
Automate with Power Automate
Integrating Desktop Software with Virtual Agents
Recording and Editing Tasks
Running Desktop Flows
Process Advisor
Data Verse
All courses are available either online through our Train from your Desk program or our Classroom in a Box program.
To find out more about our SharePoint and Office 365 services get in touch today. call +44 (0) 7739 870 670 or Email us at: contact@solutionsdeveloped.co.uk
Solutions Developed