Solutions Developed

Power Virtual Agents Development

After this course you will fully understand best practice for implementing Power Virtual Agents (Chatbots) as well as the costs. You will be able to integrate a Virtual Agent with Power AI and legacy desktop apps via Desktop workflow.
To find out more about our SharePoint and Office 365 services get in touch today. call +44 (0) 7739 870 670 or Email us at: contact@solutionsdeveloped.co.uk

Duration: 2 Days
Course Style: Instructor Led

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Audience: Non technical
(Experience with MS O365 preferred)
During this session you will be introduced to the main features of Power Virtual Agents Development and hands on labs will be provided to you to gain experience of the tool.

Power Virtual Agents: Day 1

  • Introduction to Power Virtual Agents (PVA)
  • Issues Around Chatbots
  • Chatbot Use Cases
  • Determining Best Use Case for Chatbots
  • Integrating AI with Chatbot
  • Chatbot Building Options
  • Best Practice
  • Power Virtual Agents in Teams
  • Robotic Process Automation
  • Legacy Automation Issues
  • Integration Issues
  • Answering Questions for Enquiries with PVA
  • Power Virtual Agents: Day 2

  • Process Returns and Exchange Requests
  • Resolving a Complaint or Problem
  • Making a Purchase/Check Inventory/Make Recommendation/Track Shipping
  • Product Onboarding/Help Desk
  • Making a Reservation/Booking a Ticket to an Event
  • Manage Email Subscription Preferences
  • Paying a Bill/Processing a Claim
  • Finding a Qualified Person (e.g., Professional Services
  • Finding a Qualified Person (e.g., Professional Services
  • Triage for Healthcare/Crisis Communication
  • Customer Feedback/Quizzes, Surveys, and Competitions
  • Automate with Power Automate
  • Integrating Desktop Software with Virtual Agents
  • Recording and Editing Tasks
  • Running Desktop Flows
  • Process Advisor
  • Data Verse
  • All courses are available either online through our Train from your Desk program or our Classroom in a Box program.

    To find out more about our SharePoint and Office 365 services get in touch today. call +44 (0) 7739 870 670 or Email us at: contact@solutionsdeveloped.co.uk